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Customer Testimonials - Gateway Shoe Machine

Customer Testimonials

I have been a customer of Gateway for better than 30 years. Steve, Jerry, and Tony have kept my machines in perfect shape the entire time. I have "saved a lot of soles and heeled a lot of people" thanks to them.

Bob Fisher
Bob’s Shoe Repair
Wayzata, Minnesota

We rely heavily on Stephen, Lisa, and their crew for all our machine parts, and for repair on current machinery. We also depend on them when we need to purchase new machinery. Thank you, Gateway!

Betty Maupin
Hamilton Shoe Repair
Mountain Home, Arkansas

Claes Sewing Machines are the "Best in the West". I could not be happier with my Claes Patch Machines. I own two Claes, both a 30 model and a 20 model. Gateway Shoe Machine is a great place to do business.

Charlie Bailey
Charlie’s Shoe Repair
Mitchell, South Dakota

Chuck Bolinger with SSIA Silver CupOver the last 25 years, Steve Mueller has helped me save money and stay in business by doing machine maintenance repairs. I have also bought new and used machines with his help. In 2004, I had Steve tune my Landis K, as I was competing to win the SSIA silver cup. I feel that because my sticher was operating in top condition that it certainly helped my score to win the 2005 competition, as well as made my customers work look better! Besides why fight with everyday work when Steve is there to help! Thank you both Steve and Lisa Mueller!

Chuck Bolinger
Chuck’s Foot Support
Fort Wayne, Indiana

It was my good fortune to meet Steve Mueller many years ago at an SSIA convention. His knowledge of shoe repair equipment is unsurpassed. He has helped me troubleshoot equipment problems over the phone on many occasions. His expertise allows him to explain the intricate workings of complicated machines to even the most inexperienced novice. Together, he and Lisa are a knowledgeable team absolutely committed to quality and great customer service. Their incredible in-stock supply of parts has helped me keep my Landis, Sutton, and Claes machines running well, which saves me time and money. I am not sure where my business would be without their help.

Peg Larabell
Eastside Shoe Repair
Madison, Wisconsin

We have purchased several peices of equipment from Gateway Shoe Machine in the past. Including a Model L Stitcher, a Bostich Shoe Press, and a Claes Patch Machine (which I absolutely love). They are very helpful with knowing how to use the equipment as well as how to maintain the equipment. Steve at Gateway shoe Machine has been exceptionally helpful with our machine repairs. If a machine breaks down he will stop what he is doing when I arrive with my machine and repair it the same day so I can get back to work with it. He has also walked me through repairs on the phone on smaller issues. I would recommend Gateway Shoe Machine to anyone who wants quality equipment and exceptionally great service.

Lynn Quinn
Tom’s Shoe Repair
Springfield, Missouri

My family has been doing business with Gateway Shoe Machine for over 30 years. We have bought several machines from Steve. Because of their knowledge of our equipment, we will only use Gateway Shoe Machine for our machinery, service, and parts needs. If we do not know the name or number of the part, we describe it and they get it right. When Steve is in our shop, servicing our equipment, he make sure things are just right before he leaves. When Lisa answers the phone, she is always curitous and has a wealth of knowledge of our machinery. Steve is always happy to help us work out any problems over the phone. We would be happy to recommend Gateway Shoe Machine to any shoe repairer that needs machinery, parts, or service. Thanks Steve for following in your daddy’s footsteps.

City Shoe Shop
Pascagoulah, Mississippi

Steve, I just wanted to thank you for helping me get the tension correct on my Landis K Stitcher. I appreciate that you took time out of your busy day to help me. Just that little bit of help made a HUGE difference for me. Again, thanks so much for your help.

BJ’s Shoe Repair
Sedalia, Missouri